Design, configuration and population of ServiceNow® CMDB.
CMDB remediation for improved compliance.
IT Service Management
Configuration Management (CMDB)
Configuration Management (CMDB)
Consultation on design, setup, and configuration of ServiceNow® ITSM process workflows (Change, Incident, and Problem management).
Setup and configuration of ServiceNow® Predictive Intelligence
Setup of Product & Service Catalogs
Setup & Configuration of Service Portal & Request Management
IT Asset Management
Configuration Management (CMDB)
IT Operations Management
Design, setup, and configuration of ServiceNow® Hardware and Software Asset Management.
Setup of Dashboards and Reports for Audit & Compliance requirements.
IT Operations Management
IT Operations Management
IT Operations Management
Consultation on design, setup, and configuration of ServiceNow® Event Management.
Setup of Operational Intelligence for enhanced datacenter health monitoring through collection and analysis of infrastructure & application events & metrics.
IT Knowledge Management
IT Operations Management
IT Knowledge Management
Consultation on design, setup, and configuration of ServiceNow® Knowledge Management including feedback metrics & reporting.
Implement ServiceNow® Knowledge-Centered Service to enable the "Solve & Evolve Loop" through reward learning.
Continuous Improvement
IT Operations Management
IT Knowledge Management
Consultation on design and setup of continual service improvement specific to your organization needs leveraging ITIL® best practices.
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